Returns
We love our FIT CHICKS and want to make sure you love it too! If for any reason you are not satisfied with your purchase items may be returned within 30 days of the items purchase date with the following terms and conditions:
- Shipping fees are non-refundable
- All returned items must be new & unused in the original state with all tickets/tags attached & deemed by FIT CHICKS to be in an unworn/undamaged condition prior to be accepted for a refund or exchange.
- All returns must be from original purchaser with receipt and will only be credited back to the original tender type
For returns / refunds, please do the following:
- Email info@fitchicks.ca with your order number / receipt and reason for the return. We will respond with return details.
- Package the product and return via mail. Please be sure to request a signature on receipt for tracking purposes. This amount will be added to your refund.
- We will confirm receipt via email. Upon receipt of the item(s) and confirmation that the item is new & unused in the original state with all tickets/tags attached & deemed by FIT CHICKS to be in an unworn/undamaged condition, a refund will be processed within 2 business days via the original tender type it was purchased.
In the event the item is defective or tampered with due to shipping or other reasons, please do the following:
- Email info@fitchicks.ca with your order number / receipt, reason for the complaint/return and a photo of the defective or tampered item.
- Package the product and return via mail. Please be sure to request a signature on receipt for tracking purposes. This amount will be added to your refund.
- We will confirm receipt via email. Upon receipt of the item(s) we will follow up with the shipping company regarding your concerns. Please allow up to 15 business days for this investigation due to shipper’s policies. If it is determined to be the fault of the shipping method, you will be refunded for the product and shipping costs via the original tender type it was purchased.